2CleverInnovations.com Return Policy
At 2CleverInnovations.com, we strive to provide you with high-quality crutch boots for your crutches and canes. We want to ensure your complete satisfaction with your purchase. Please take a moment to review our return policy below:
Return and Exchange Policy:
- Defective Items: We only accept returns and exchanges for items that are defective. If you receive a crutch boot that is damaged or has a manufacturing defect, please contact our customer support team at sales@2CleverInnovations.com within 30 days of receiving your order. They’re will be no return-refunds for an order for a wrong size (crutch-cane tips being over 1 3/4 inch diameter at the base. It’s clearly stated on the item shop page that the diameter base measurement needs to be applied before ordering to make sure the SafeNDry Crutch BOOTS (launch model A) (up to 1 3/4 inch size) is the one that will fit your crutches and canes.
- Return Process: To initiate a return or exchange due to a defective item, please follow these steps:
- Contact our customer support team at sales@2CleverInnovations.com with your order number, a description of the defect, and clear photographs showing the issue.
- Our customer support team will review your request and provide you with instructions on how to proceed with the return or exchange.
- Exchange Only: We do not offer refunds for any reason. We will only provide exchanges for defective items. If we determine that your item is indeed defective, we will send you a replacement product of the same type and size at no additional cost.
- Return Shipping: If a return or exchange is approved, we will provide you with a prepaid shipping label for the return of the defective item. Please ensure that the item is securely packaged and returned in its original condition.
- Condition of Returned Item: The returned item must be in its original packaging and must not show signs of misuse, alteration, or damage beyond the reported defect. We reserve the right to deny a return or exchange if the item does not meet these criteria.
- Timeframe: You must contact us within 30 days of receiving your order to report a defect and initiate the return or exchange process. Requests made after this period may not be accepted.
- Contact Information: If you have any questions or need assistance with your return or exchange, please contact our customer support team at sales@2CleverInnovations.com.
We appreciate your understanding of our return policy, which is designed to ensure that you receive high-quality crutch boots. Our team is committed to providing excellent customer service and assisting you with any concerns related to defective items.
Thank you for choosing 2CleverInnovations.com for your crutch and cane accessory needs.
Sincerely,
Customer Support Team 2CleverInnovations.com